FAQs
Can I make changes to my order?
No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days.
What happens if I notice that my personal details are incorrect after I have placed my order?
If you notice your personal details are incorrect once you have placed your order, please contact us and we will get back to you as soon as possible.
Can I order from www.pentasticarts.com and pick it up at a store?
No. This type of service is not yet available.
What happens if an item in my order is not available?
If an item you have ordered is unavailable, you will receive a customer service email from PENTASTICARTS.
How do I know if my order was received?
When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. When your goods have been sent to you, your card will be charged and we will send you an order dispatch email, including delivery details and tracking information.
Alternately, you can contact us regarding your order/s or you can check your Order Number to track your recently purchased items.